Revenues & Benefits Training

Flexible training, mentoring, coaching & E Awareness

Fully qualified & experienced

Our trainers are IRRV qualified and have years of experience, we specialise in providing trainers that fully understand the legislation and its practical application and most importantly have the skills to convey this knowledge to trainees. Our feedback is excellent with the majority of our customers using our services as part of an ongoing relationship. We also deliver training for regional groups as well as individual councils.  

Available Courses

New Starter Training Courses

A range of classroom courses delivering theory and/or systems training for new entries to Revenues & Benefits.

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Universal Credit

This E Awareness course covers all the key aspects of Universal Credit and has been designed specifically for Local Authority Benefits staff.

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Learn how to deal with Students who claim Housing Benefit, this one day course will clearly explain how to treat students making applications for Housing Benefit.

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Persons from Abroad & Housing Benefit

This one day course is designed to help staff assess often complicated applications for HB/CTS from people who have arrived in the UK from the EEA and other parts of the world.

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Local Government Subsidy & Finance

This E Awareness course is designed to create an general awareness of Local Authority Administration Framework.

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Liability for Rent & Council Tax

We provide a large pool of highly skilled Revenues and Benefits staff who can deliver results on a variety of software systems.

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Housing Benefit Social Sector Size Criteria

This E Awareness course is designed to create an awareness of the size criteria restrictions for working age claimants in the social rented sector within Housing Benefit.

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Housing Benefit Disputes and Appeals

This E Awareness course is designed to create an awareness of the disputes and appeals process within Housing Benefit.

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Self Employed

Learn how to deal with HB/CTS claims from self-employed people, directors and umbrella companies and their associated incomes.

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Discretionary Housing Payments

This E Awareness course quickly & cost effectively makes staff aware of the Discretionary Housing Payment scheme and how it should be applied.

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Benefits Cap

This E Awareness course is designed to create an awareness of the Benefit Cap within Housing Benefit.

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This E Awareness course is designed to create an awareness of the most common causes of benefit overpayments and explain how they impact on benefit administration.

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Council Tax

This E Awareness course has been designed to enhance understanding of Council Tax, including the reductions and methods of payment available.

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This E Awareness provides advice & guidance on the evidences and identity requirement that should be provided by people claiming Housing Benefit.

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Local Housing Allowance

This E Awareness course has been designed to deliver a basic understanding of the main principals of Local Housing Allowance (LHA).

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Benefit Fraud

This E Awareness course will raise awareness on Benefit Fraud – what it is; what are the warning signs; and how to report it.

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Find the right training course for you

Please get in touch to discuss our training courses.

Call us on 0845 345 1155 or fill the form on the right.

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What our customers say

Camilla Schofield

Head of Human Resources and
Organisational Development,
Chorley Borough Council

Following a redesign of our Benefits, Council Tax and Customer Services teams into a Single Front Office environment we approached Meritec to provide us with an introduction to Housing Benefit and Council Tax Reduction for a group of Customer Services new starters. We found them to be flexible, professional and responsive to our requests, the course was very thorough, the materials provided were excellent and the training was very well received by the delegates.

Following on from the success of that course we booked Meritec for a Persons From Abroad Training Course and have booked a further introduction to Housing Benefit and Council Tax support course. I would recommend Meritec Training courses to other Local Authorities.

Ben Temple

Customer Services Training Officer,
South Gloucestershire Council

As local authorities across the country face more and more cuts in services and funding, it gets harder to source quality training for a good price. However, Meritec offered us excellent value for money whilst ensuring they catered and tailored the training to meet our needs. This was carried out in a professional and reliable manner, ensuring all staff completed the training with excellent knowledge and high standard handouts



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