Senior Customer Services Officer (People)
Ryedale District Council
Ryedale District Council have previously used off-site processing from other providers, when we were approached by Meritec I was hesitant due to past experiences of the quality of work. Recently, we have been through an Organisational restructure, with limited resources and increasing workload we needed support to help clear down the outstanding work and to create resilience for the future delivery of the Benefits Service and decided to work with Meritec.
Having worked with Meritec for the past six months I can say it was a good decision to work with them. Meritec have been great to work with and we have found they deliver a professional service with consistent high quality standards and they embrace the guidance we present them with to maintain our work continuity.
The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship. I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.
Case Management Manager
South Hams District Council / West Devon Borough Council
The Meritec Flex team have provided invaluable support to us throughout our transition period. The staff working with us were well trained and well managed, and in regular contact with our own staff. They have been more than flexible to our changing requirements and crucially have felt like part of our team rather than the distant relationship familiar to many who have outsourced services in the past. I wouldn’t hesitate to recommend them to any other council looking for temporary or flexible skilled support in Revenues and Benefits.
Head of Benefits
London Borough of Haringey
Haringey have used off-site processing in previous years by other providers so when we were approached by Meritec I was very hesitant as a result of bad experiences with quality of work in the past.
With limited resources and ever increasing workload we needed support to help clear down the outstanding work and decided to work with Meritec.
Having worked with them for the past few months I can honestly say it was the best decision we made. We have found Meritec great to work with. They are professional with consistent high quality standards and they embrace the guidance we may present them with to maintain our work continuity.
The staff are very knowledgeable and have demonstrated this through the high quality output of their work and I am happy to recommend Meritec to other Local Authorities.
Head of Benefits
Elevate East London
We have been working with Meritec Flex for over a year and have found their staff very efficient, professional and knowledgeable in their work. The overall performance and quality of work from their officers has been exceptional and they have integrated seamlessly into the benefits team proving to be a great additional asset. As our service adopts a flexible working approach we have staff working throughout various locations across the country so having additional off site workers managed by Meritec fits our working practice and structure perfectly. Meritec have arranged and provided both long and short term support and are very open and flexible in their approach, ensuring they find out all our requirements and detail in depth so to be able to fit their resource and support perfectly into the service at very competitive rates. We have no hesitation in continuing to work closely with Meritec as we move forward through these changing times and have no reservations in recommending their services to other organisations.
Revenues & Benefits – Collection & Support
Rochdale Borough Council
We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations
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