Revenues & Benefits processing support

Expertise and experience ready when you are - we have a large pool of highly skilled Revenues & Benefits professional available to deliver a full range of processing and support

Flexible Processing

As pressures on Revenues and Benefits Services continue due to increased budget challenges, technical reforms to Council Tax and Business Rates, plus channel shift agendas and uncertainty regarding the implementation of Universal Credit and wider Welfare Reform, service managers are faced with many difficult choices around resourcing; Meritec Flex offers you a high quality, sustainable yet flexible Revenues and Benefits processing service, which will allow you to optimise future staffing levels to ensure service demands are consistently met, Revenues collection optimized and Customer’s Benefits are paid correctly and in a timely manner – allowing you the time and space needed to make strategic decisions on staffing whilst awaiting a clear transition plan to be outlined by the Government.

We deliver services nationally in the following areas:

Remote processing of Revenues & Benefits

Help with backlogs to vacancy cover, allowing you to maintain performance & service delivery

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Senior Officer & Team Leader Support

Higher level support, DHPs, reconsideration and problematic cases including RTI, FERIS, Self Employed cases, Students and Persons from Abroad

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Revenues & Benefits Training & Mentoring

New starter training & mentoring through to subject specific courses

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Quality Assurance checking

Independent quality assurance checking & reporting of Revenues & Benefits actions & assessments

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Appeals support

Reconsiderations support, submission writing through to tribunal representation

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Subsidy support

Independent subsidy claim support

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Housing Benefit Overpayment Collection Service

Working with our partners at Agilisys to provide a unique & efficient Housing Benefit Overpayments Collection service

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Revenues & Benefits support


Please get in touch to discuss how we can tailor a solution to suit your exact requirements.

Call us on 0845 345 1155 or fill the form on the right.

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What our customers say

Marcus Lee

Senior Customer Services Officer (People)
Ryedale District Council


Ryedale District Council have previously used off-site processing from other providers, when we were approached by Meritec I was hesitant due to past experiences of the quality of work. Recently, we have been through an Organisational restructure, with limited resources and increasing workload we needed support to help clear down the outstanding work and to create resilience for the future delivery of the Benefits Service and decided to work with Meritec.

Having worked with Meritec for the past six months I can say it was a good decision to work with them.  Meritec have been great to work with and we have found they deliver a professional service with consistent high quality standards and they embrace the guidance we present them with to maintain our work continuity.

The staff are very friendly, knowledgeable and have felt like part of our team rather than a distant relationship.  I wouldn’t hesitate to recommend Meritec to any other council looking for temporary or flexible support in Benefits.

Peter Moss

Operations Manager
Revenues & Benefits – Collection & Support
Rochdale Borough Council


We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations

 

Pam Siddall

Head of Revenues, Benefits & Customer Services
Unity Partnership, Oldham


Having gone through a good number of changes within the service in recent times, we found that we had fallen behind with our work. Even though we were clearing the volume coming in, we were making no headway with the outstanding volume. We decided that we needed some support to help us clear these down. I turned to Meritec having worked with them a number of times, I was confident that they would again provide high quality staff to help us, as having used Meritec previously we had never been let down.

To cap it all, the cost was very competitive against the usual agency route. The outcome was extremely pleasing in that our objectives were met, not only that, there was added value in the advice provided by our Meritec worker to assist with our usual practices going forward. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option

Flex is part of the
Meritec group of companies.

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Acorn Business Park
Skipton
North Yorkshire
BD23 2UE

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