Revenues & Benefits processing support

Expertise and experience ready when you are - we have a large pool of highly skilled Revenues & Benefits professional available to deliver a full range of processing and support

Flexible Processing

As pressures on Revenues and Benefits Services continue due to increased budget challenges, technical reforms to Council Tax and Business Rates, plus channel shift agendas and uncertainty regarding the implementation of Universal Credit and wider Welfare Reform, service managers are faced with many difficult choices around resourcing; Meritec Flex offers you a high quality, sustainable yet flexible Revenues and Benefits processing service, which will allow you to optimise future staffing levels to ensure service demands are consistently met, Revenues collection optimized and Customer’s Benefits are paid correctly and in a timely manner – allowing you the time and space needed to make strategic decisions on staffing whilst awaiting a clear transition plan to be outlined by the Government.

We deliver services nationally in the following areas:

Remote processing of Revenues & Benefits

Help with backlogs to vacancy cover, allowing you to maintain performance & service delivery

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Senior Officer & Team Leader Support

Higher level support, DHPs, reconsideration and problematic cases including RTI, FERIS, Self Employed cases, Students and Persons from Abroad

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Revenues & Benefits Training & Mentoring

New starter training & mentoring through to subject specific courses

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Quality Assurance checking

Independent quality assurance checking & reporting of Revenues & Benefits actions & assessments

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Appeals support

Reconsiderations support, submission writing through to tribunal representation

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Subsidy support

Independent subsidy claim support

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Housing Benefit Overpayment Collection Service

Working with our partners at Agilisys to provide a unique & efficient Housing Benefit Overpayments Collection service

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Revenues & Benefits support

Please get in touch to discuss how we can tailor a solution to suit your exact requirements.

Call us on 0845 345 1155 or fill the form on the right.

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What our customers say

Phil Rimmer

Services Head, Revenues & Benefits,
Bolton Metropolitan Borough Council

Delivering a diverse service that requires staff with a range of skills provides a number of recruitment challenges.  Working closely with Meritec over the years has enabled me to recruit the right staff at the right time with the added advantage of flexible contracts and additional management support when needed

Shona Knight

Assistant Financial Support Service Manager
Bromsgrove & Redditch Councils

We used Meritec Flex as an additional resource to help us through a difficult period. Off-site processing was new to us but was organised and set up very well by Meritec Flex who were obviously experienced in this field and guided us through the process. An extremely competent assessor was allocated to our contract who fitted in with our own working practices and procedures with no difficulty. We would be very happy to use Meritec Flex in the future.

Flex is part of the
Meritec group of companies.

Meritec House
Acorn Business Park
North Yorkshire
BD23 2UE

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