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Head of Benefits
Elevate East London
We have been working with Meritec Flex for over a year and have found their staff very efficient, professional and knowledgeable in their work. The overall performance and quality of work from their officers has been exceptional and they have integrated seamlessly into the benefits team proving to be a great additional asset. As our service adopts a flexible working approach we have staff working throughout various locations across the country so having additional off site workers managed by Meritec fits our working practice and structure perfectly. Meritec have arranged and provided both long and short term support and are very open and flexible in their approach, ensuring they find out all our requirements and detail in depth so to be able to fit their resource and support perfectly into the service at very competitive rates. We have no hesitation in continuing to work closely with Meritec as we move forward through these changing times and have no reservations in recommending their services to other organisations.
Revenues & Benefits – Collection & Support
Rochdale Borough Council
We have worked with Meritec for a number of years and have found their flexible approach to be both convenient and efficient. Meritec have always managed to provide us with the support we’ve needed and have enabled us to get through times of crisis regarding workloads and resources. Being able to arrange short contracts when necessary has allowed an extra level of flexibility. Their experienced and knowledgeable people have always performed to our desired standards and very often exceed expectations
Head of Revenues, Benefits & Customer Services
Unity Partnership, Oldham
Having gone through a good number of changes within the service in recent times, we found that we had fallen behind with our work. Even though we were clearing the volume coming in, we were making no headway with the outstanding volume. We decided that we needed some support to help us clear these down. I turned to Meritec having worked with them a number of times, I was confident that they would again provide high quality staff to help us, as having used Meritec previously we had never been let down.
To cap it all, the cost was very competitive against the usual agency route. The outcome was extremely pleasing in that our objectives were met, not only that, there was added value in the advice provided by our Meritec worker to assist with our usual practices going forward. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option
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