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Head of Revenues, Benefits & Customer Services
Unity Partnership, Oldham
Having gone through a good number of changes within the service in recent times, we found that we had fallen behind with our work. Even though we were clearing the volume coming in, we were making no headway with the outstanding volume. We decided that we needed some support to help us clear these down. I turned to Meritec having worked with them a number of times, I was confident that they would again provide high quality staff to help us, as having used Meritec previously we had never been let down.
To cap it all, the cost was very competitive against the usual agency route. The outcome was extremely pleasing in that our objectives were met, not only that, there was added value in the advice provided by our Meritec worker to assist with our usual practices going forward. Overall, I am extremely satisfied and would always look to Meritec for support rather than take the agency option
City of Stoke on Trent
The Authority had never used off-site benefit processing support before, so it was important that we identified an organisation who could provide us with a quality and efficient service in order to establish the confidence and trust amongst staff required for the relationship to develop positively. Meritec were flexible in their arrangements as we worked through the implementation and quickly identified three excellent staff members for our work.
These staff have made an instant impact on our outstanding work, through their hard working and committed approach, and have demonstrated an excellent level of HB knowledge and expertise. Dealing with Meritec has increased our resilience to deal with demands at an uncertain time for HB caseloads, with a flexible and cost effective solution
London Borough of Redbridge
Meritec Flex continue to provide a high quality and cost effective Benefits processing solution for us. During what has been a turbulent few year in the benefits world, they have continued to be flexible and have adapted immediately to our changing priorities. I have no hesitation in recommending Meritec Flex to other Local Authorities
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